It offers a range of features that can greatly improve the efficiency of your customer service work. 4. Zammad Zammad is an open source application processing software designed to improve customer interaction through effective communication and application management. Fun fact: The name “Zammad” means “together” in Bavarian. Zammad home page – Source Zammad features Some of Zammad’s integrations include: Kibana, Slack. Microsoft 365 and social media platforms like Facebook, X (Twitter), Telegram and many more.
Zammad offers many valuable features such
Merging and splitting applications Tags Knowledge base Mobile view Individual fields Historical overview of changes Pros and Cons. Pluses Modern interface that is easy to use The system is easy to integrate using the REST API SSO is already included Lebanon Phone Number Data in the initial configuration Minuses Compared to proprietary software. It may seem clumsy The mobile version is not very responsive. A higher volume of applications can slow down the system Zammad prices Zammad offers both hosted and self-hosted help desk software options.
The hosted solution includes three price levels
Starter – €5 per agent per month, paid annually. Professional – €15 per agent per month, paid annually, and Plus – €24 per agent per month, paid annually. The self-hosted application Bosnia and Herzegovina phone number database processing system option includes three main price packages: Business for 2,499 euros per year, Enterprise for 4,999 euros. Per year and Corporation for 9,999 euros per year. Expert opinion Zammad is a user-friendly and robust application processing software that includes a wide range of features.
